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Data protection information

We are pleased that you are visiting our website and thank you for your interest in our company and our products. We would like to inform you about which data we collect, use, and process, and when, and how we handle your personal data.

Data collection and data use

Personal data is information that can be used to identify an individual. This includes, for example, your name, address, email address, or telephone number.

(1) Collection of personal data when using the website

If you use the website for informational purposes only, i.e., if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and ensure stability and security:

(2) Collection of personal data upon registration

We offer you the opportunity to register on our website by providing personal data.
Depending on the type of contract concluded, we store the following data:

During the registration process, you will be asked whether you have read and agree to the privacy policy. You confirm this by clicking the appropriate box and checking the appropriate box. By doing so, you consent to the use of your personal data for the following purposes:

The legal basis for the processing of the data is, in the case of your consent, Art. 6 (1) (a) GDPR and, if the registration serves the fulfilment of a contract or the implementation of pre-contractual measures with you, additionally Art. 6 (1) (b) GDPR.

Name and contact details of the person responsible

(3) The controller responsible for the management of personal data is

Rollo Sports GmbH
Carl-Zimmermann-Straße 94
67373 Dudenhofen

Managing Director: Sarah Seidl

Email: info@rollosocks.de

Purposes of processing personal data

(4) We only store your data for the following purposes:
To process orders (including payment processing and, if applicable, credit checks), to send you advertising from us and for customer service.

We store and process your personal data at our central headquarters.

Your personal data will only be transferred to third parties if this is necessary for the purpose of contract execution or for billing or collection purposes (e.g. shipping companies or payment service providers) or if you have expressly consented.

The legal basis for the transmission of data to third parties for the purpose of contract execution or for billing purposes is Art. 6 (1) (b) GDPR and for the transfer in the context of legally mandated cases Art. 6 (1) (c) GDPR.

(5) Duration of data storage

We store your data for as long as required by the respective purpose, taking into account your legitimate interests. If certain data processed for the execution of purchase contracts is subject to a tax retention period, the data will be stored for 6 or 10 years. During this period, data processing is restricted after 2 years, meaning the data will only be used to comply with legal obligations. The retention period begins at the end of the calendar year in which the order was placed by the customer or the contract was fulfilled.

Transfer of personal data to third parties
We may disclose your personal data to the following companies/categories of people in accordance with applicable law:

(6) Tax audit and other authorities

External service providers and professional advisors such as lawyers, auditors, accountants, credit agencies, debt collection agencies,
Postal/shipping service providers, freight forwarders e.g. UPS, DHL, Deutsche Post
Payment providers such as PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg; Klarna AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, (Amazon Pay) Amazon Payments Europe sca, 5 Rue Plaetis, L-2338 Luxembourg; (Apple Pay) Apple Distribution International, Hollyhill Industrial Estate, Hollyhill Cork, Ireland; Shopify Payments, 126 York Street, Suite 200, Ottawa, ON, Canada, K1N 5T5; Google Pay (Europe), Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

(7) E-commerce platform Shopify

To operate our online shop, we use Shopify, a service provided by Shopify Inc., 126 York Street, Suite 200, Ottawa, ON, Canada, K1N 5T5. This service provides an e-commerce platform through which we offer our products for sale. The data transmitted as part of your order is stored on a Shopify server in the USA. Shopify has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. For more information on data protection, please see Shopify's privacy policy at http://www.shopify.com/legal/privacy.

The legal basis for the transmission of data to third parties for the purpose of contract execution or for billing purposes is Art. 6 (1) (b) GDPR and for the transfer in the context of legally mandated cases Art. 6 (1) (c) GDPR.

(8) Your rights

To exercise your rights, you can use the contact form (see subpage Contacts at the bottom of the website) or contact us by email: info@rollosocks.de

You have the following rights:

8.1 Revocation of consent
You can revoke your consent to the processing of personal data at any time with effect for the future.
For this purpose, you can use the contact options above.

8.2 Further rights
You also have the following rights with regard to your personal data:

You also have the right to complain to a data protection supervisory authority about our processing of your personal data.
The responsible data protection supervisory authority for Rhineland-Palatinate is:

The State Commissioner for Data Protection and Freedom of Information Rhineland-Palatinate

PO Box 30 40

55020 Mainz
Tel.: +49 (0) 6131 8920-0
Fax: +49 (0) 6131 8920-299
Email: poststelle@datenschutz.rlp.de
Internet: https://www.datenschutz.rlp.de/de/startseite/

Contact form

If you send us inquiries via the contact form, we will use your data exclusively to process your request. This data will not be used for advertising purposes or shared with third parties.

The legal basis for processing data transmitted via the contact form or when sending an email is Art. 6 (1) (f) GDPR. If the contact is also aimed at concluding a contract, the additional legal basis for processing is Art. 6 (1) (b) GDPR.

The data you enter in the contact form will be stored by us until you request us to delete it, revoke your consent to storage or the purpose for storing the data no longer applies.

(9) Cookies

To make visiting our website more attractive and to enable the use of certain functions, we use cookies. These are small text files that your web browser receives and stores on your computer when you visit our website. Some cookies are deleted immediately after you close your browser. Other cookies remain permanently on your computer and allow us to recognize you or your computer the next time you visit our website.
This site uses the following types of cookies, the scope and functionality of which are explained below:

a) Transient cookies: These are automatically deleted when you close your browser. These include, in particular, session cookies. These store a so-called session ID, which allows the various requests from your browser to be assigned to the shared session. This allows your computer to be recognized when you return to our website. Session cookies are deleted when you log out or close the browser.

b) Persistent cookies: These are automatically deleted after a specified period of time, which may vary depending on the cookie. You can delete cookies at any time using your browser's security settings.
You can influence the use of cookies by changing your browser settings. Most browsers have an option that allows you to restrict or prevent cookies from being saved. Each browser is unique in how it manages cookie settings. This is described in your browser's help menu.

You can find these for the respective browsers under the following links:

Please note, however, that deactivating cookies may result in only limited functionality of the website being available to you.
The legal basis for the use of cookies is Art. 6 (1) (f) GDPR.

(10) Analysis tools

Use of Google Analytics

Our website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of the website is usually transferred to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage.

The IP address transmitted by your browser as part of Google Analytics will not be merged with other data held by Google.

You can prevent cookies from being saved by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore, you can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

This website uses Google Analytics with the extension "_anonymizeIp()." This means that IP addresses are shortened and processed, thus preventing any personal reference. If the data collected about you is personally identifiable, this will be immediately excluded and the personal data will be deleted immediately.

We use Google Analytics to analyze and regularly improve the use of our website. The statistics collected allow us to improve our offering and make it more interesting for you as a user. For the exceptional cases in which personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

Third-party information: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of use: http://www.google.com/analytics/terms/de.html, overview of data protection: http://www.google.com/intl/de/analytics/learn/privacy.html, and the privacy policy: http://www.google.de/intl/de/policies/privacy

Use of Hotjar

We use Hotjar to better understand the needs of our users and to optimize this service and their experience. Hotjar is a technology service that helps us better understand user behavior (e.g., how much time they spend on which pages, which links they choose, what users like and dislike, etc.) and thus enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data about the behavior of our users and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic locations (country only), and the preferred language used to view our website. Hotjar stores this information in a pseudonymized user profile on our behalf. Hotjar is contractually obligated not to sell any of the data collected on our behalf.

Right of objection

You can object to the collection and storage of data for the purpose of usage analysis at any time with effect for the future by informing us of your objection: e.g. by e-mail: info@rollosocks.de

The legal basis for the use of analysis tools is Art. 6 (1) (f) GDPR.

(11) Social Media Links
We link to the social media platforms Facebook, Instagram, and YouTube on our website using the respective icons. These are hyperlinks through which no data is transmitted. If you click on the link, you will be redirected directly to our respective social media presence. Your data will only be transmitted to the respective social media service if you are logged into your respective user account. In this case, the respective social media platform may obtain information about which content you have viewed on our site.

The following are solely responsible for the social media services we link to:

for Facebook and its website, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA;

for Instagram and its website, Instagram, LLC, 1601 Willow Rd. Menlo Park, CA 94025, USA;

for YouTube and its website, YouTube, LLC, 901 Cherry Ave., St. Bruno, CA 94066, USA;

For further information about the purpose and scope of data collection and the further processing and use of your data by the respective social media service, please refer to the data protection guidelines of the respective platform.

(12) Facebook Connect

We use the “Facebook Connect” service provided by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA (“Facebook”) on our website. We offer you the option of logging in to our website using Facebook Connect if you have a Facebook profile and have given us your express consent to share data with Facebook. Additional registration is not required in this case. To log in, you will be redirected to the Facebook page, where you can log in with your user data. This creates a direct connection between your browser and the Facebook servers, linking your Facebook profile and our service. Through this link, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are not currently logged in to Facebook. Through the link, we automatically receive the following information from Facebook Inc., depending on your privacy settings on Facebook (name, email address, date of birth, address, Facebook name, user ID, age, gender, and, if applicable, profile picture, friends list, and Likes). Of this data, we use exclusively your name, email address, date of birth, and address to create a user account, if you have approved them on Facebook. This information is necessary to conclude the contract in order to identify you.

For more information about Facebook Connect and privacy settings, please refer to the privacy policy and terms of use of Facebook Inc. http://www.facebook.com/policy.php

If you do not want Facebook to link the data obtained through our website to your Facebook profile, you must log out of Facebook before visiting our website. You can also exclude the Facebook Connect plugin using add-ons for your browser.

Revocation
The consent given to the exchange of data via Facebook Connect can be revoked at any time in the future by sending a message to e-mail: info@rollosocks.de.

(13) Google Tag Manager

We use the Google Tag Manager service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA on our website. With Google Tag Manager, marketers can manage website tags via an interface. A tag is a marking or labeling of a database. The Tag Manager itself, which uses the tags, works without cookies and does not collect any personal data. The tags set up via Google Tag Manager merely collect data that is then passed on to the target system. Because the data is only passed on, the system does not collect or store the data itself. The Tag Manager therefore merely triggers other tags, which in turn may collect data. Corresponding explanations for these third-party providers can be found in this privacy policy. However, Google Tag Manager does not use this data. If you have set or otherwise deactivated cookies, this will be observed for all tracking tags used with Google Tag Manager; the tool does not change your cookie settings.

Google may ask for your permission to share some product data (such as your account information) with other Google products to enable certain features, such as facilitating the addition of new AdWords conversion tracking tags. Google developers also occasionally review product usage information to further improve the product. However, Google will not share this type of data with other Google products without your consent.

For more information, see the Google Terms of Use and the Google Privacy Notice for this product.

(14) Newsletter

(1) With your consent, you can subscribe to our newsletter, which will inform you about our current, interesting offers. The advertised goods and services are listed in the declaration of consent.

(2) We use the so-called double opt-in procedure to register for our newsletter. This means that after your registration, we will send you an email to the specified email address asking you to confirm that you wish to receive the newsletter. If you do not confirm your registration within [24 hours], your information will be blocked and automatically deleted after one month. In addition, we store your IP addresses and the times of registration and confirmation. The purpose of this procedure is to verify your registration and, if necessary, to clarify any possible misuse of your personal data.

(3) The only mandatory information required to receive the newsletter is your email address. Providing additional, separately marked data is voluntary and will be used to address you personally. After your confirmation, we will save your email address for the purpose of sending you the newsletter. The legal basis is Art. 6 (1) (a) GDPR.

(4) You can revoke your consent to receive the newsletter at any time and unsubscribe from the newsletter. You can revoke your consent by clicking on the link provided in each newsletter email, by email to info@rollosocks.de, or by sending a message to the contact details provided in the imprint.
To send our newsletter, we use the Klaviyo service provided by Klaviyo Inc., Boston, USA. The data you provide when subscribing to the newsletter (email address, name if applicable, IP address, date and time of your registration) will be transferred to a Klaviyo Inc. server in the USA and stored there in compliance with the "US Privacy Shield." Further information on Klaviyo's data protection policy can be found at: http://klaviyo.com/privacy/ .

(5) We would like to point out that we evaluate your user behavior when sending the newsletter. For this evaluation, the emails sent contain so-called web beacons or tracking pixels, which are single-pixel image files stored on our website. For the evaluation, we link the data mentioned in Section 3 and the web beacons with your email address and a unique ID. We use the data obtained in this way to create a user profile in order to tailor the newsletter to your individual interests. In doing so, we record when you read our newsletters, which links you click on in them, and use this to infer your personal interests.
Right of objection

You can object to this tracking at any time by clicking on the separate link provided in every email or by informing us via another contact method, e.g. by email: info@rollosocks.de . The information will be stored for as long as you are subscribed to the newsletter. After unsubscribing, we store the data purely statistically and anonymously. Such tracking is also not possible if you have deactivated the display of images by default in your email program. In this case, the newsletter will not be displayed in full, and you may not be able to use all of its functions. If you display the images manually, the above-mentioned tracking will occur.

(15) Use of social media plug-ins
We use so-called social plugins (“plugins”) from Instagram on our website, which is operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”).

We use the so-called two-click solution. This means that when you visit our site, no personal data is initially passed on to Instagram. The plug-in, in the form of images, is captioned "Follow us on Instagram." We offer you the option of communicating directly with Instagram via the button. Only when you click on the marked field and thereby activate it, will Instagram receive the information that you have accessed our website. In addition, the data listed in Section 1 of this declaration will be transmitted. By activating the plug-in, your personal data will be transmitted to Instagram and stored there (in the case of US providers in the USA).
We have no influence on the data collected and data processing procedures, nor are we aware of the full extent of data collection, the purposes of processing, or the retention periods. We also have no information on the deletion of the collected data by Instagram.

If you interact with the plug-in, in particular if you click on the plug-in image, your browser establishes a direct connection to the Instagram servers. The content of the plug-in is transmitted directly from Instagram to your browser and integrated into the page. Through this integration, Instagram receives the information that your browser has accessed our website, even if you do not have an Instagram profile or are not currently logged in to Instagram. This information (including your IP address) is transmitted from your browser directly to an Instagram server in the USA and stored there. If you are logged in to Instagram, Instagram can directly associate your visit to our website with your Instagram account. The information is also published on your Instagram account and displayed to your contacts there. We recommend that you log out regularly after using a social network, especially before activating the button, as this will prevent your visit from being associated with your Instagram profile.

Instagram stores the data collected about you as user profiles and uses them for advertising, market research, and/or tailoring its website to meet your needs. Such evaluation is carried out in particular (even for users who are not logged in) to display tailored advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles; to exercise this right, you must contact Instagram.

For further information on the purpose and scope of data collection and the further processing and use of the data by Instagram as well as your rights and setting options to protect your privacy, please refer to Instagram's privacy policy: https://help.instagram.com/155833707900388/.
If you do not want Instagram to directly associate the data collected through our website with your Instagram account, you must log out of Instagram before visiting our website. You can also completely block the loading of Instagram plugins using add-ons for your browser, such as the script blocker "NoScript" (http://noscript.net/).
The legal basis for the use of plug-ins is Art. 6 (1) (f) GDPR.

(16) Remarketing/Retargeting

(1) On our websites, we use "Custom Audiences" from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") for retargeting and remarketing purposes. This service uses so-called tracking or remarketing pixels. These are pixel image files that enable log file analysis. By using the pixels, the service provider can see when and how many users have accessed the pixel, or whether and when an email was opened or a website was visited.

(2) With the help of this service, interest-based advertisements ("Facebook Ads") can be shown to website users when they visit the social network Facebook or other websites that also use the process. Our interest in doing so is to show you advertising that is of interest to you in order to make our website more interesting for you. When you visit our website, a direct connection to the Facebook servers is established via the pixel. This enables Facebook to identify you using the browser ID, as this can be linked to your user account. We have no influence on the extent and further use of the data collected by Facebook through the use of this tool and therefore inform you according to our current state of knowledge: By integrating Facebook Custom Audiences, Facebook receives the information that you have accessed the corresponding web page on our website or clicked on an ad from us. If you are registered with a Facebook service, Facebook can assign the visit to your account. Even if you are not registered with Facebook or have not logged in, there is a possibility that the provider will find out and store your IP address and other identification features.

(3) Logged-in users can deactivate the “Facebook Custom Audiences” function at https://www.facebook.com/settings/?tab=ads#_.

(4) The legal basis for the processing of your data is Art. 6 (1) (f) GDPR. Further information on data processing by Facebook can be found at https://www.facebook.com/about/privacy/.
Right of objection
If you do not want to see advertising generated by the respective targeting service, you can object to the use of retargeting technology on our websites by sending us a message to info@rollosocks.de.

(17) Klarna

To enable you to pay via Klarna, your personal data (contact and delivery details) may be transferred to Klarna. This is necessary so that Klarna can verify your eligibility to use the payment method. Personal data transferred to Klarna will be processed in accordance with Klarna's privacy policy .

(18) Data security

We have implemented a variety of security measures to protect your personal data. Our servers and databases are protected by physical and technical measures, among others.

We use standardized SSL encryption technology when collecting and transmitting data via our website. Personal data is transmitted during the ordering process using SSL encryption, which can be identified by the lock symbol in the browser and the "https://" suffix in the address bar.

With encrypted communication, your payment information cannot be read by third parties. When communicating via email, 100% data security cannot be guaranteed.

(19) Changes to this Privacy Policy

We may change this privacy policy at any time. All changes to this privacy policy will be posted on this website and will automatically take effect 30 days after their posting. We will notify you of any material changes to this privacy policy via email.