General terms and conditions of business
1. Scope
The following terms and conditions apply to all orders placed through our online shop. Our online shop is aimed exclusively at consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional. An entrepreneur is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.
2. Contracting parties, conclusion of contract
The purchase contract is concluded with Rollo Sports GmbH.
By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation via email.
Klarna invoice
We accept your order by sending a declaration of acceptance in a separate e-
Email or by delivery of the goods within two days.
credit card
When you place your order, you will also provide us with your credit card details.
After your identification as a legitimate cardholder, we request your
Credit card companies to initiate the payment transaction and
thereby your offer.
PayPal, PayPal Express
During the ordering process you will be redirected to the website of the online provider PayPal
There you can enter your payment details and the
Confirm payment instructions to PayPal. After placing your order in the shop
we request PayPal to initiate the payment transaction and thereby
Your offer.
Sofort by Klarna
After placing your order you will be redirected to the website of the online provider
Sofort GmbH, where you confirm the payment order.
the contract with us is concluded.
Amazon Pay
During the ordering process, you will be redirected to the website of the online retailer Amazon before completing the order process in our online shop.
You can use the delivery address and payment method stored on Amazon
and confirm the payment instruction to Amazon. Then
You will be redirected to our online shop where you can complete the order process
After placing the order, we request Amazon to initiate the
payment transaction and thereby accept your offer.
3. Contract language, contract text storage
The language available for concluding the contract is German. We save the contract text and send you the order details and our terms and conditions by email.
4. Delivery conditions
Deliveries are only possible to delivery addresses within Germany, Austria and Switzerland.
Shipping within Germany is available at the stated prices. Orders will be delivered exclusively via postal service.
When shipping to non-EU countries, additional taxes or costs (e.g., customs duties) may be incurred as part of the order. These are not paid or invoiced by us, but must be paid directly by the customer to the relevant customs or tax authorities. Please contact the relevant authorities for details.
5. Payment
In our shop you can generally use the following payment methods
Disposal:
credit card
When you place your order, you will also provide us with your credit card details.
After your identification as a legitimate cardholder, we will immediately request
of the order your credit card company to initiate the payment transaction
The payment transaction is automatically processed by the credit card company
carried out and your card charged.
PayPal, PayPal Express
During the ordering process you will be redirected to the website of the online provider PayPal
To pay the invoice amount via PayPal, you must
You must be registered there or register first with your access data
legitimize and confirm the payment order to us. After submitting the
When you place an order in our shop, we ask PayPal to initiate the payment transaction.
The payment transaction will be processed automatically by PayPal immediately
carried out. You will receive further information during the ordering process.
Sofort by Klarna
After placing your order you will be redirected to the website of the online provider
Sofort GmbH. To pay the invoice amount via Sofort
You must have an online account that is activated for participation in Sofort
Have a banking account with PIN/TAN procedure, identify yourself accordingly and
confirm the payment instruction to us. Further information can be obtained from
Order process. The payment transaction is processed immediately by Sofort
carried out and your account debited.
Amazon Pay
During the ordering process, you will be redirected to the website of the online provider Amazon.
before completing the order process in our online shop.
Amazon will process the order and pay the invoice amount
you must be registered there or register first and log in with your
There you can authenticate the data stored at Amazon
Choose delivery address and payment method, the use of your data by
Amazon and confirm the payment instruction to us. You will then
redirected to our online shop where you can complete the order process
Immediately after the order, we request Amazon to initiate the
The payment transaction is automatically processed by Amazon
carried out. You will receive further information during the ordering process.
Purchase on account via Klarna
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm,
Sweden, we offer you invoice purchase as a payment option.
Please note that Klarna invoice is only available for consumers and
that the payment must be made to Klarna.
When you buy on account with Klarna, you always receive the goods first and you
always have a payment period of 14 days.
The complete terms and conditions for purchase on account can be found
here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 .
6. Retention of title
The goods remain our property until full payment has been made.
7. Warranty and guarantees
Unless expressly agreed otherwise below, the statutory liability for defects shall apply.
For used goods, the following applies: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods.
The above limitations and shortening of time limits do not apply to claims based on damages caused by us, our legal representatives, or vicarious agents in the event of injury to life, body, or health, in the event of intentional or grossly negligent breach of duty or fraudulent intent, or in the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations) within the framework of a guarantee promise, to the extent agreed or to the extent that the scope of application of the Product Liability Act is open. Information on any applicable additional guarantees and their precise terms and conditions can be found with the product and on special information pages in the online shop.
Customer service: You can reach our customer service for questions, complaints and objections by email at info@rollosocks.de
8. Contractual right of return
In addition to the statutory right of withdrawal for consumers and users, we grant you a contractual right of return.
The right of return applies to our products purchased through the Rollo Socks online shop. All other products are
the additional return period is excluded unless otherwise stated. For products purchased via marketplaces other than Rollo Socks
For products purchased from the online shop www.rollosocks.com, the respective contractual conditions of the respective provider apply.
The products can be tried on, but should be returned to us in a new condition (e.g. not worn for a long time).
We do not bear any direct costs for returning the goods.
Our extended return period is 30 days, starting from the delivery date. Please note that we will not process returns received after 30 days from the delivery date. A refund is not possible in this case.
For returns sent back to us more than 30 days after the delivery date, the products will be donated to a charitable organization (e.g. sports clubs). A return is only possible with written
Consultation possible via info@rollosocks.de.
9. Liability
We are always liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents in the event of injury to life, body or health, in the event of intentional or grossly negligent breach of duty, in the event of a guarantee promise, if agreed, or insofar as the scope of application of the Product Liability Act is open. In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, liability is limited to the damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.
10. Dispute resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here: https://ec.europa.eu/consumers/odr/. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
11. Undeliverable delivery
If your order cannot be delivered after several attempts for reasons beyond our control, it will be returned to us. In this case, we will assume that you wish to withdraw from the contract, which will then automatically become a refund obligation. As a consequence, we will promptly, and no later than 14 days after withdrawal, refund all payments received from you, excluding shipping costs (with the exception of additional costs resulting from your choice of a shipping method other than the standard shipping method offered by us).
12. Discounts, discount codes
12.1 Discounts & Discount Codes Usability
Each discount code can only be used once per purchase and per customer.
Only one discount code can be used per order. Combining different discount codes is not possible. Combining bundles and discount codes is not possible.
If a discount code is applied to an already reduced offer price (larger packaging unit/bundle), the discount will be deducted from the individual price. Cash payment of discount codes is not possible, nor is any other offsetting or refund of the monetary value of a discount code. Discount codes issued to the customer are not for resale, and assignment is not permitted. The discount codes are valid exclusively for the Rollo Socks online shop (https://rollosocks.de).
Validity:
The discount codes are valid for a limited period. They expire after the date stated on the code. Extension is not possible.
Minimum order value:
A minimum order value is always stated in the detailed information for each discount code. If the minimum order value is subsequently exceeded due to the return of the corresponding item, Rollo Sports GmbH reserves the right to invoice the difference between the order with the discount code and the order without the discount code. Discount codes issued when subscribing to the newsletter are valid for a minimum order value of €19.99.
Returning items:
If you exercise your right of withdrawal or return the goods for other reasons, only the discounted purchase price will be refunded. There is no entitlement to a refund of the discount code or to a new discount code.
Billing for multiple items:
If an order to which a discount code is applied consists of several items (shopping cart discount), RolloSocks reserves the right to divide the discounted amount between one or more items.
Non-fulfillment of an order or delivery:
In case of non-fulfillment of the order or individual items to which the discount code referred, there is no entitlement to a refund of the value of the discount code or to a new discount code.
Discount codes via third-party providers:
The redemption of discount codes, vouchers, or other bonus systems from third-party providers, such as Miles&More, PayPal, PayBack, Otto.de, or Amazon, is not valid. We are not responsible for the timeliness of offers or discount codes on third-party websites.
13. Liability
The above restrictions and shortening of time limits do not apply to
Claims for damages caused by us, our legal representatives or
vicarious agents. We are always liable without limitation:
in the event of injury to life, body or health, in the event of intentional or grossly negligent breach of duty, in the event of a guarantee promise, if agreed, or insofar as the scope of application of the Product Liability Act is open.
In case of breach of essential contractual obligations, the fulfilment of which is essential for the proper
The execution of the contract is only possible in the first place and the compliance with
Contractual partner may regularly rely on (cardinal obligations) through slight
Negligence on our part, our legal representatives or vicarious agents is
the amount of liability is limited to the damage foreseeable at the time of conclusion of the contract
limited, the occurrence of which must typically be expected. In
Otherwise, claims for damages are excluded.